Objects

Purpose

Objects are the top property-related structure level in Professional Services. They provide the business container in which installations, components, attributes, and related service processes are grouped so services can be connected to a concrete customer context.

Prerequisites

• the basic object structure and its business hierarchy are defined
• customer reference, address reference, and required attributes are available
• if installations or components should be assigned, those master-data elements are prepared

Functional focus

Object card and customer reference

The object card stores the object number, description, and customer assignment. This allows an object to be described from a business perspective and linked directly to a customer or delivery address.

Hierarchy and installed-base structure

Objects can be organized hierarchically and can contain other objects, installations, or components. This makes it possible to build a traceable installed-base structure from individual master-data elements and keep technical and local relationships visible.

Attributes and business classification

Attributes add further characteristics to an object. This makes it possible to classify objects and filter or analyze them for service and contract processes.

Visibility of the property structure

From the object, it remains visible which installations, components, and further structure references are assigned. This simplifies later use in tickets, work orders, contracts, and recurring service operations.

Outcome

Objects create the top ordering level for property-related master data in Professional Services. They make installed customer environments usable in a structured way and provide a robust basis for operational service processes.