Inbox and outbox

IC inbox and IC outbox: overview of incoming and outgoing IC transactions and typical working steps.

Purpose

The IC inbox and IC outbox show every IC transaction and its current state. They are the primary workspace for daily operations: sending, accepting, re-queueing, error analysis.

Access in Business Central

Inbox and outbox are reached through the role center or through search.

Prerequisites

Intercompany is configured and at least one IC partner is active.
Permissions for IC transactions are granted.

Activities

Send or accept pending transactions on demand.
Analyse failing transactions and restart them.
Review processed transactions as history.

Fields and actions

Action	Effect
Send (outbox)	Transfers the transaction to the partner.
Accept (inbox)	Picks the transaction up at the receiving company.
Reject	Marks the transaction as not to be processed.
Retry	Restarts a previously failing processing.

Monitoring and troubleshooting

When transactions stay in Open for long, check the job queue.
Transactions in Error reference entries in the Error log.

Best practices

Walk through the inbox daily, even with automatic acceptance enabled.
Sweep the outbox regularly for old Open entries – they often point to disabled queue jobs.