FAQ

Frequently asked operational questions for Controlled Sales Core users.

FAQ When should I use delivery call-offs instead of the standard sales process? Use delivery call-offs when customers continuously adjust required quantities and dates against blanket orders.

Delivery call-offs are the right choice when customer schedules are dynamic and reference data must stay consistent. They support structured quantity/date updates before downstream shipment processing.

FAQ Why do expected lines not appear in dispatch control? In most cases, filter settings or due-date logic do not match current document status.

Check dispatch control type, filter fields, filter values, and due-date calculation first. Depending on setup, already processed or non-eligible lines are intentionally excluded.

FAQ Why is cumulative received quantity important? It helps keep call-off quantities aligned in sensitive customer supply scenarios.

If cumulative received quantity is required in setup, users can better align internal and customer-side quantity progression. This reduces mismatches and improves follow-up call-off quality.

FAQ What must be checked before posting a transport? Transport header data, handoff details, and lines must be complete and plausible.

Verify shipping agent, carrier handoff date/time, delivery date, and included transport lines before posting. Post only when all required transport information is complete.