Module
Service
Purpose
The Service area groups the operational delivery processes of Professional Services. Here you will find the content for tickets, work orders, recurring tasks, and the handover into service billing.
Functional focus
Operational service cases
The ticketing system and work orders cover the operational handling of service cases. Responsibilities, service lines, and billing-relevant information are combined in one shared flow.
Recurring tasks
Work tasks and work packages form the planning source for recurring activities. They generate due operational transactions for execution and later billing.
Billing transition
Service billing collects completed service transactions, groups them, and transfers them into billable invoices.
Pages
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Service
Service processes, tickets, and operational billing in Professional Services.
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Work Tasks and Work Packages
Bundle recurring work tasks, schedule them, and turn them into operational transactions automatically.
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Ticketing System
Capture tickets, assign them, and transfer them into billable service output.
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Work Orders
Work orders for dispatch planning, service capture, and billing release in Professional Services.
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Service Billing
Bill multiple tickets and work orders together in one controlled billing run.
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